Product Support Specialist

Job description

Solutions for Every Season - We engineer and deliver precision ag hardware, software, and cloud-based platforms that connect every corner of the farm. The Product Support Specialist is responsible for delivering an exceptional customer experience by providing advanced technical support to dealers and end-users of the Precision Planting product line. You will collaborate with R&D in assisting with new product launches. You will also lead dealer training, assist at trade shows, and create Precision Planting publications. Your Impact: Field calls from growers and dealers on technical support questions during office hours as well as after-hours rotation. These calls will include support requests for such things as installation, in-field operation, and in-field breakdowns Respond to inquiries and call-back requests placed on the on-line ticket system during office hours as well as during the after-hours rotation. Make on-site service calls when an issue has progressed past the abilities of the local dealer and remote support is no longer an acceptable option Communicate issues and future needs to the R&D team for current and future products. In collaboration with R&D, being actively inv...