Mid-Market Solutions Consultant

Job description

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Join Five9’s Mid-Market Solutions team and help global organizations transform how they engage customers. You’ll lead discovery, design, and demo of Five9’s cloud and AI-powered contact center solutions for large enterprise clients. What You’ll Do: - Partner with Mid-Market Sales to uncover customer goals and build tailored Five9 solutions. - Lead discovery sessions and translate business needs into scalable architectures. - Deliver persuasive demos and executive-level presentations. - Shape RFP/RFI responses with clear technical scope and integration plans. - Collaborate with Product, Marketing, and Professional Services for smooth hand-offs and aligned messaging. - Stay current on AI, automation, and contact center trends to guide customer innovation. What...