Dispensary Shift Lead

Job description

Reports to: Store Manager FLSA Status: Non-Exempt Department: Retail Location: Michigan Pay Range: $17.00 - $18.00 Position Summary: The Retail Lead supports the daily operations of the dispensary by guiding team performance, ensuring excellent customer service, and maintaining compliance and organization throughout the sales floor. This role bridges the gap between team members and store management and plays a key role in delivering a positive, educational, and compliant customer experience. Responsibilities: - Must be able to open and close the store in accordance with company policy. - Responsible for overseeing daily dispensary floor operations and ensuring staff are supported and efficient. - Must be able to verify allotments, guide patients through product selection, and deliver exceptional service. - Responsible for mentoring and training Budtenders and delegating tasks as needed. - Must ensure product displays are clean, properly labeled, rotated, and fully stocked. - Responsible for handling customer concerns, assisting with de-escalation, and supporting team performance. - Must operate point-of-sale systems accurately and assist with daily cash reconciliation. - Required...