Customer Experience and Fulfilment Manager

Job description

At Butterboy, we’re not just baking cookies—we’re creating a sensory experience that delights taste buds and sparks joy! Known for our innovative, flavour-pushing cookies, we’re on a mission to redefine what a cookie can be. Whether we’re selling directly to our loyal customers or wholesaling to cafes and stores around Sydney, we’re all about making every bite unforgettable. But it’s not just our cookies that make us special—it’s our team. We’re a fun, passionate crew who love what we do, and we’re looking for a like-minded Customer Experience and Fulfilment Manager to join our fast-growing wholesale operation. The Role: As the Customer Experience and Fulfilment Manager, you will play a pivotal role in enhancing customer satisfaction and ensuring seamless service delivery across Butterboy. Based in Manly, New South Wales, this permanent full-time position requires a mid-senior level professional who is passionate about creating exceptional customer experiences and optimising fulfilment processes. Your expertise will directly contribute to our commitment to excellence and customer loyalty. Responsibilities: Qualifications: - Develop and implement strategies to enhance customer exper...