Head of Customer Success & Support

Job description

Company Description At Eneve we build smart and data-driven software solutions for the energy market. Our platforms help energy producers, suppliers, balancers, and large-scale consumers across Europe stay ahead in a fast-changing landscape. We enable future-proof products, automated processes, and stronger customer relationships. With offices in Utrecht, Assen, Loughborough, Lisbon, and Asco, we simplify complexity and accelerate the energy transition. Eneve was formed through the merger of Energy21, Ecedo, Jules, and GridHub, with Nemon joining in April. We are a company in full growth, expanding through both acquisition and organic development, and we are investing in the people, processes, and leadership that will carry that growth forward. About the Role: Eneve is growing fast. The portfolio is expanding, the customer base is broadening across European markets, and the ambition is clear. To scale well, the Customer Success and Support function needs to scale with it, not just in size, but in structure, consistency, and commercial impact. The Head of Customer Success and Support is the leader who builds that. Reporting to the Senior Director of Software Operations, you will lea...