Patient Account Representative II, Patient Financial Services, Outpatient, Full-time

Job description

The Patient Account Representative II is responsible for advanced accounts receivable follow-up and resolution of complex insurance and patient billing issues. This role focuses on resolving aged accounts, researching payment discrepancies, managing payer denials, and ensuring timely reimbursement for services rendered. The representative works independently and serves as a resource to junior team members within the revenue cycle department.. Responsibilities: Qualifications: Location : 1101 Samuel Wells Complex, Suite 1102, Jacksonville, FL 32216 Hours: Hybrid; Monday - Friday, 40 hours per week Thriving in a culture that you can be proud of, you will also receive many employee benefits such as the following: - Conduct detailed follow-up on complex and aged accounts receivable, including balances greater than 90–120 days. - Investigate and resolve claim denials, underpayments, and payer rejections. - Prepare and submit appeals with supporting documentation to insurance carriers. - Identify payer trends, denial patterns, or system issues and communicate findings to leadership. - Review explanation of benefits (EOBs) and payer remittance advice to ensure correct reimbursement. - Res...