Business Markets Account Analyst

Job description

If you have what it takes to become part of the Vistra family and would like to start a promising career with a global leader, take a look at the exciting employment opportunities that are currently available and apply online. Job Summary: This position is responsible for providing exceptional customer service for large business customers and internal sales teams. A successful member of the Account Service Management team has the ability to research and analyze complicated product invoicing and issues, provide effective and concise communication across internal and external clients, and understands the balance between customer satisfaction and Vistra's financial bottom line. Job Description: Key Accountabilities: Researches and resolves complicated issues and provides customers with detailed analysis, explanations, and reconciliations on contract information Reviews, discusses, and explains products, services, contractual terms and conditions, billing policies, and payment options Responds to service requests, monitors transactions, and acts as a liaison for the customer and the Transmission and Distribution Utility companies Initiates contract changes including amendments and loca...