Fulfilment and Retention Officer

Job description

About Us Tiimely is a platform technology company and certified B Corp transforming how Australians access credit. Our proprietary technology automates financial assessment and credit decisioning, enabling faster, more accurate outcomes across a range of use cases, and is licensed by large banks, fintechs, ASX-listed brands and our own in-house retail business, Tiimely Home. Headquartered in Adelaide with a national team of 120, we’re on a mission to transform how Australians access credit through cutting-edge technology and a human-first approach. As a certified B Corp, our values — Time to be Human, Time to Take Responsibility, Time to be Transparent, and Time to Build Good Bonds — shape how we build products and how we work together. The Position: As a Fulfilment and Retention Officer, you’ll play a pivotal role in overseeing the settlement process for merchants on the Tiimely Platform. You will ensure smooth, accurate, and timely settlements while providing outstanding support to vendors and customers. You’ll also focus on maximising customer retention by nurturing relationships and solving challenges within the settlement funnel. Your other responsibilities will include: Pipel...