Inbound Contacts Representative

Job description

Become a part of our caring community Humana is looking for Inbound Contact Center Representatives to support Medicare beneficiaries with inquiries related to GLP‑1 medications. As an Inbound Contacts Representative, you will represent us by addressing incoming telephone calls. You will deliver compassionate, accurate, and assistance to beneficiaries navigating this new program in a call center environment. As an Inbound Contact Representative 2 you will: Handle inbound calls from Medicare beneficiaries regarding prescription drug coverage and eligibility. Address complex benefit questions, resolve issues, and provide empathetic support. Record details of inquiries, comments, complaints, and transactions in the system. Escalate unresolved or pending complaints following department policy. Work within defined parameters while exercising discretion in prioritizing tasks. Maintain compliance with CMS guidelines and Humana policies. Deliver excellent customer service with sensitivity and compassion. Use your skills to make an impact Required Qualifications: MUST reside within 50 miles of the following Humana location: 101 E. Main St, Louisville, KY 40202. 3+ years of customer service e...