Specialist Distribution
Associated Wholesale Grocers, Inc. (AWG) · Goodlettsville, Tennessee, US
SUMMARY The Distribution Specialist serves as the vital liaison between AWG Members, Division Teams, and Warehouse Operations. This role is responsible for e...
Job description
SUMMARY: The Distribution Specialist serves as the vital liaison between AWG Members, Division Teams, and Warehouse Operations. This role is responsible for ensuring operational excellence by auditing loads for quality and safety, managing credits, and resolving ordering or delivery issues reported by members. As the Subject Matter Expert (SME) for credit analytics, this position utilizes data to investigate root causes and implement strategies that improve the overall customer experience for AWG retailers. ESSENTIAL FUNCTIONS: - Credit & Data Analytics: Serve as the SME for the Credit Analytics and Research Report dashboard, utilizing OSACA and Power BI to analyze trends and resolve root causes of credit problems. - Quality Assurance & Auditing: Perform load audits at both the warehouse and retail locations to ensure accuracy, safety, and product quality. - Member Support: Provide excellent customer service via phone, email, and in-person visits to resolve member concerns regarding shipping and delivery. - Member Training: Educate retailers on essential AWG programs, including Storefront, Delivery Tracker, and Credit Reporting systems. - Process Improvement: Analyze the "top ten"...