Credit & Dispute Analyst

Job description

Brady Corporation is seeking a Credit & Dispute Analyst to join the team. This position is responsible for three primary activities: 1) Manage the fraud block and research/analyze fraud trends; 2) Research, analyze and resolve customer deductions/disputes; and 3) Perform credit reviews and manage the credit order block. This position works closely with Customer Service, Sales Operations, Channel, Cash Applications, and Collections. Qualifications: - Manage the fraud block and research/analyze fraud trends - Review orders that go on block as potential fraud - Issue credit memos for bank chargebacks - Provide timely assistance on order inquiries - Manage the fraud blocks and detection controls that are in place - Research and analyze fraud trends and provide recommendations for process changes and/or new controls as necessary - Resolve customer deductions and disputes - Perform all steps required to research and resolve assigned disputes/deductions - Issue credit memos and chargebacks upon resolution of disputes, as required - Perform root-cause analysis on disputes and take corrective action - Perform credit reviews and manage the credit order block - Review orders that go on block...