Medical Support Assistant

Job description

Overview CVP is seeking Medical Support Assistants to join our team in providing administrative support services to the Dayton VA Medical Center located at 4100 West Third Street, Dayton, OH 45428. As an Medical Support Assistant, you will coordinate care between VA and community providers, schedule appointments, and ensure Veterans receive timely and appropriate care. Responsibilities: - Coordinate and authorize Veteran care with community providers that the VA does not supply or cannot supply in a timely manner - Process community care consults properly via HealthShare Referral Manager (HSRM) and Provider Profile Management System (PPMS) systems - Schedule appointments and coordinate care in accordance with VHA Directive 1230 (Outpatient Scheduling and Process Procedures) and VHA Directive 1232 (Consult Management) - Complete scheduling actions within three (3) business days of receipt of order from provider with a target of 20 scheduling actions per day - Process administrative notes for consults, no-shows, cancellations, and "unable to reach" situations with accuracy and appropriateness - Resolve appointments within 2 business days if there is a no-show or cancellation - Provid...