Front Desk Supervisor

Job description

BASIC FUNCTION: - Work alongside Guest Service Agents to ensure the accurate completion of shift checklists - Assist in the ongoing training and development of team members in order to increase their productivity and guest service effectiveness - Identify strengths and weaknesses, recognize “teachable moments” - Give arriving guests a verbal orientation of the hotel and all hotel amenities while providing information on our history, mission, specific location - Answer all phone calls (internal and external) promptly and knowledgeably, always ensuring complete and accurate information. - Promote teamwork and quality service through daily communications and coordination with other departments. Notify sales of any possible group and/or event inquiries/bookings. - Clear, open and frequent communication is crucial to ensure that hotel services are coordinated to provide the best possible guest experience. - Book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel in accordance with established standards using the hotel’s reservations system - Up-sell rooms where possible to maximize hotel average room rate; utilize yield managemen...