Contact Center Specialty Service Representative - Mortgage

Job description

Contact Center Specialty Service Representative - Mortgage Location : Bridgeport, CT (Bridgeport Center) You are required to be on-site for the first 6 months; after your introductory period, you may shift to a hybrid schedule (4 days in office/ 1 day work from home). Schedule : Open availability required Monday-Friday between 8:30AM-9PM EST. Training is 8:30am-5pm M-F; after training, your schedule will vary between days but remain consistent until the next shift bid Overview: Serves as voice of the Bank by providing an outstanding service experience for inbound and outbound customer servicing events. Responds to incoming requests for information on Bank products and services, and provides solutions for common customer requests across business lines. Offers basic sales solutions for customer needs on inbound and/or outbound calls and refers complex customer needs to the appropriate Specialist. Primary Responsibilities: Demonstrate and apply superior knowledge of Bank systems and products across multiple products and business lines in responding to customer requests and questions. Identify and/or address customer needs by using appropriate needs identification methods, providing in...