Sr. Manager, Global Strategic Accounts Customer Success

Job description

Trimble strives to continually improve our customer experience, ensuring that we put the customer and users at the center of all that we do. In order to achieve this, the Customer Success team ensures deep adoption of our technologies, improving strong retention and growth in customer base across the globe. We are in an exciting part of our journey to grow the Customer Success muscle at Trimble and are looking for a results-driven Sr Manager of our Strategic Accounts Customer Success team to lead, coach and inspire a team of CSMs that manager our global Strategic Accounts. Reporting to the VP of Customer Success, the Sr Manager of Global Strategic Accounts Customer Success will be an executive leader responsible to not only manage/coach the team but also design and build out processes for how we service the unique Strategic Accounts customer base that lives at the top of our customer pyramid. Strategic Accounts CSMs coordinate the post-sale experience for Trimble Construction One (TC1) Enterprise customers by driving product adoption, aligning resources, developing success plans, proactively mitigating risk, and enabling customers to achieve their desired outcomes. This senior leve...