Senior Deposit Services Specialist

Job description

Overview UW Credit Union’s Deposit Services team is growing and we’re looking for a senior member to join our team! The Senior Deposit Services Specialist drives Deposit Services operations employing deep subject matter and cross-functional expertise in deposit account operations, processing transactions, and providing operational support for checking, savings, money market, certificate, IRA, business and fiduciary accounts. The incumbent provides superior service directly to other Membership Services staff and supports cross-functional member-facing staff in resolving deposit account inquiries, enhancing compliance knowledge, and executing complex business processes. The incumbent possesses a drive to mentor others, exceptional interpersonal skills, problem-solving abilities, a commitment to accuracy and exceptional member service, and exceeds benchmarks for volume, service levels and quality. In addition to possessing deep operational subject matter expertise in deposit products, the incumbent demonstrates a depth of product experience that enables handling the most complex account-related inquiries and tasks that may be escalated by the Deposit Services Specialists I, II, and ot...