Director, Support Engineering

Job description

About the Role We’re hiring a Support Leader to own and scale Together AI’s customer support function across two distinct, technically demanding domains: API Support (billing, serverless inference, and dedicated inference) and GPU Support (large-scale GPU infrastructure for model training workloads). You’ll work closely with Together AI’s VP of Customer Experience and partner tightly with SRE, Inference Platform, and Engineering to represent customers internally and drive resolution at speed. This is a player-coach role: you’ll be hands-on in escalations. Our support operation runs 24/7. Our GPU infrastructure customers hold us to high-stakes SLAs on training workloads. Our API customer base spans thousands of PLG and enterprise accounts relying on our serverless and dedicated inference endpoints. Both domains need a leader who can keep pace technically and build the operational muscle to scale. Responsibilities: Team Leadership and Mentorship: - Directly manage and develop a team of support engineers and technical account specialists across API Support and GPU Support functions. - Establish clear performance expectations, career growth paths, and a coaching culture leveraged to id...