Customer Service Representative

Job description

Job Description Customer Service Representative Insurance Administrative Solutions: Clearwater, FL: About Insurance Administrative Solutions: Insurance Administrative Solutions, L.L.C. (“IAS”), headquartered in Clearwater, Florida, is a third-party administrator providing business process outsourcing for insurance carriers. Formed in 2002, IAS administers policies for insureds residing all across the United States. Job Summary: Provide prompt, courteous customer service, which meets or exceeds service standards. Utilize applicable policy forms, insurance law and internal procedures to answer inquiries and process requests from customers. Thoroughly document telephone calls, changes and written correspondence. Primary Responsibilities: Answer incoming Medicare Supplement calls in accordance with quality standards to provide information to agents/ insured about the status of a policy or any other question they may have. Place outgoing calls to provide or obtain information. Document all calls while in progress using the online documentation program. Transfer or refer misdirected calls to the appropriate individual, department or offices outside the company, using approved transfer an...