Patient Support Associate

Job description

About us: easykind is the forefront of healthcare, providing compassionate and innovative solutions for our patients through our specialisation in medicinal cannabis. We’re a rapidly growing start-up, founded by patients, for patients, and are thrilled to welcome new members to our exceptional team. We're a passionate, goal-driven business with the mission of combining 5-star service with the most cost-effective solution to high quality plant based medicine in Australia. We aren’t the everyday medical clinic, instead utilising our unique mix of accessibility, relatability, and reliability to simplify the process for our patients! About the Role: Our Patient Support Associates are the heartbeat of our patient experience, supporting our patients on their alternative healthcare journey, with a particular focus on resolving patient inquiries through front line phone support. The role requires an empathetic approach, excellent communication skills, and the ability to solve problems efficiently within provided frameworks. This is a full-time position located in Richmond. Key Responsibilities: Act as a key point of contact for patients, managing a high volume of inbound and outbound calls...