Executive Housekeeper | Lebanon Townplace Suites

Job description

- Be available to work a flexible schedule, including weekends, holidays, and varied shifts. - Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department. - Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well. - Handle guest complaints ensuring guest satisfaction. - Hire, train and develop team members and ensure all required training is complete according to standards. - Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. - Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands. - Ensure all end of month reports are completed to standard. - Assist staff with their job functions to ensure optimum service to guests. - Monitor and maintain cleanliness, sanitation, and organization of assigned areas. - Manages all aspects of employee performance to ensure productivity and a quality work environment. - Maintains Housekeeping Department’s ann...