Technical consultant OneWelcome

Job description

Location: Amersfoort CDI, Netherlands Position Summary: As a Client Services Technical Consultant, you will provide technical support to customers, answering complex questions on function and usage of the OneWelcome product via telephone, email, and/or internet. Next to that you will be planning and implementing changes to the customer services. You will convey customer feedback to the Client Services leads. You must possess thorough knowledge of Thales OneWelcome products and services used by customers. You will be responsible for managing customer expectations, project deliverables, and providing cross functional escalation and communication during the lifecycle of a customer incident or service/change request. Essential Functions / Key Areas of Responsibility The core activities of your job. ​• You will communicate, investigate, and reproduce service issues, advise, plan and implement configuration changes and interface with engineering if it concerns a bug. - You will answer customers’ questions and troubleshoot and resolve customer complex issues over the telephone or via electronic communications in the areas of product functionality, configuration errors and bugs/enhancement...