Customer Service Manager

Job description

Being number one means WM invests in our Sales teams' success by providing access to state-of-the-art systems and processes, industry-leading services and the best leadership in the business. Our exceptional sales professionals help deliver satisfaction to our clients throughout North America. If you are passionate about helping others and seeking challenging and interesting employment, apply today! I. Job Summary: The Customer Service Manager leads day-to-day contact center operations and frontline leadership to deliver exceptional and consistent customer experience. This role owns service quality and customer satisfaction outcomes, drives operational efficiency and service-level performance, and builds an engaged, high-performing team through intentional coaching, development, and accountability. The Manager partners cross-functionally to execute process and technology changes, strengthen channel adoption and self-service, and ensure employee engagement actions are implemented and communicated. II. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned. Own cus...