Customer Support Assistant

Job description

Company Description At Consider Posh Pro, we’ve got a knack for turning dull moments into dazzling opportunities. We’re the ones who add a splash of color to the black and white world of sales. How do we do it? Well, it’s a bit of magic mixed with a whole lot of hustle. Job Description: Job Description : We are seeking a dedicated and personable Customer Support Assistant to join our dynamic team. This role is essential in providing exceptional service and support to our valued customers, ensuring their inquiries and issues are resolved promptly and efficiently. As a Customer Support Assistant, you will be the frontline representative of our company, handling a variety of communication channels including phone calls, emails, and live chat. Responsibilities: - Respond promptly and professionally to customer inquiries via phone, email, and live chat. - Assist customers with product information, troubleshooting, and order processing. - Document customer interactions clearly and accurately in the CRM system. - Escalate complex issues to the appropriate internal teams for resolution. - Follow up with customers to ensure satisfaction and issue resolution. - Maintain up-to-date knowledge...