Customer Success Manager, Health tech

Job description

At Platform24, we have an uncompromising focus on making every day better for both patients and clinicians. We are now looking for a Customer Success Manager to join our team and make sure our customers realize the value of our platform and grow and stay with us over time. How we work: Our success is rooted in strong, collaborative teams. As a CSM, you'll work closely with other CSMs, the Commercial team, Customer Activation Specialists, Product Success Managers, Product Managers and Finance, acting as the trusted long-term partner for our customers. We operate with a high level of trust and clear ownership in an environment where every voice is heard, and contributions truly matter. Your role: You'll own the long-term relationship with a portfolio of healthcare customers in Sweden, and potentially across other European geographies. Your mission is to ensure they realize the full value of our platform, clinically, operationally, and commercially, and stay with us for the long run. This is a hands-on role with a wide range of responsibilities, including: Running regular check-ins and business reviews with customers to understand their usage, challenges, and objectives - building rel...