Contact Center Associate 10:30am-7:00pm

Job description

Kimball Midwest, a national distributor of maintenance, repair, and operation products, is searching for a Customer Service Contact Center Associate I for our Columbus, Ohio location. As a Kimball Midwest associate, you will experience why we have been recognized as one of the Top Workplaces in Columbus Thirteen years in a row! Our sales revenue growth is dynamic, increasing from $1 million in 1983 to over $500 million today. Throughout all our growth we have kept the family owned and operated culture alive. At Kimball Midwest, you are a name and not a number and we pride ourselves on our unique culture. Responsibilities: - Responsible for providing excellent customer service for sales reps, customer, and internal staff - Adhere to company scripts, policies and quality standards. - Ability to handle high call volume and multitask - Provide accurate information regarding products, services, policies and procedures. - Resolve customer issues efficiently and escalate complex cases to appropriate departments when necessary - Responsible for the order entry of phoned in orders (subject to company parameters) and special-order entry projects assigned by management - Performs monthly call...