Dealer Support Coordinator

Job description

The Dealer Support Coordinator is responsible for providing operational and administrative support to Miele’s dealer network and internal sales teams. This role ensures accurate order processing, timely communication, and effective coordination across departments to support dealer satisfaction and business objectives. Your Responsibilities: - Process, review, and manage dealer orders in internal systems (e.g., SAP), ensuring accuracy and completeness. - Validate order details including pricing, product availability, and delivery requirements - Coordinate order changes, corrections, and cancellations as needed - Respond to inquiries in a timely and professional manner - Investigate and resolve order discrepancies, missing information, and system-related issues, and escalate issues as appropriate and ensure resolution - Support with tracking, return order management. - Collaborate with internal teams including Sales, Logistics, Transportation, to ensure seamless order fulfillment - Any other linked responsibilities within sales back office What We're Looking For: - Excellent written and verbal communication skills - Strong organizational skills and attention to detail - Ability to ma...