CSR I

Job description

Description The Customer Service Representative is the first point of contact for our customers, helping to resolve issues, answer questions, and ensure a positive experience with our company. You will play a key role in building customer trust and supporting cross-functional collaboration to deliver outstanding service. Responsibilities include: - Answer phones and help customers place orders - Support our sales team - become a true partner with them - Help customers find the right products for their needs - Pitch in with packing orders in the warehouse when needed - Be a go-to product expert — customers will rely on your knowledge - Coordinate shipping and freight logistics - Jump in to help solve customer issues quickly and professionally - Keep track of customer interactions and follow-ups - Assist with pricing updates and supplier relations - Help create a great team vibe focused on collaboration and improvement Requirements: High school diploma or equivalent: 2–3 years of experience in the lawn care, turf, or landscaping industry 1+ year of customer service experience Comfortable working directly with customers — in person or over the phone Bonus points if you have sales expe...