Financial Counselor

Job description

Job Summary The Financial Counselor is responsible for the timely and accurate follow-up and resolution of unpaid patient balances. This position manages a high volume of patient interactions related to self-pay accounts, analyzes patient responsibility, obtains and verifies insurance information, establishes payment arrangements, and processes patient payments. The Financial Counselor serves as a billing representative, resolving patient financial concerns that may impact a patient’s ability to receive services. Key Responsibilities: - Respond to a high volume of incoming patient calls related to self-pay statements, billing inquiries, and payment concerns. - Initiate outbound collection calls to patients on an ongoing basis in a professional and customer-focused manner. - Review and monitor assigned accounts and collection reports to ensure timely follow-up and resolution. - Analyze self-pay balances to determine patient financial responsibility, including deductibles, coinsurance, and contractual discounts. - Establish and monitor payment arrangements and provide timely follow-up on agreed payment plans. - Process patient payments accurately and in accordance with company proced...