Managed Service Desk Engineer

Job description

Managed Service Desk Engineer Full-Time | Permanent | Hybrid (Belconnen, ACT) About ASI Solutions: Technology is at its most powerful with the right people behind it. Since 1985, ASI Solutions has partnered with organisations across the public and private sectors to deliver meaningful, transformative IT solutions. Our focus is on helping customers maximise their technology investments through streamlined processes and future-ready capabilities. We are proud to foster a team culture built on expertise, collaboration, and long-standing trusted relationships. What you’ll be working on: As a Managed Service Desk Engineer, you’ll play a key role in delivering high-quality technical support across a diverse client environment. Working within our Managed Services team, you’ll be the first point of contact for end users—resolving issues, maintaining strong communication, and ensuring a seamless support experience. You’ll be: This is a role where your curiosity, problem-solving mindset, and commitment to customer experience will set you up for success. - Providing Level 1–2 support across Microsoft 365, Windows environments, and business applications - Troubleshooting desktop, network, prin...