Director, Product Management

Job description

About Us Observe.AI is the enterprise-grade Customer Experience AI platform that unifies conversations, intelligence, and action to turn contact centers into performance engines. Built to optimize the full lifecycle of human and AI agents, Observe.AI enables enterprises to automate customer interactions, augment agent performance, and deliver governed AI at scale. On a single platform, Observe.AI combines Voice and Chat AI Agents, real-time AI Copilots, and Conversation Intelligence with 100% interaction coverage for quality, compliance, and performance management. Trusted by brands like DoorDash, Affordable Care, Signify Health, and Verida, Observe.AI delivers fast time-to-value, measurable ROI, and consistent, high-quality customer experiences across every channel. Why Join Us: We’re hiring a Director of Product Management to build and scale production-grade AI agents powering real-time, enterprise-critical workflows. This is not a traditional SaaS leadership role. You’ll operate at the frontier of Agentic AI, defining, building, and launching intelligent systems that reason, act, and execute reliably in live production. The mandate is simple but ambitious: ship AI agents that de...