Front Desk Guest Service Agent FT/ PT (Home2 Suites/Tru by Hilton- Lumberton, NC)

Job description

Job DetailsJob Location: Lumberton, NC 28358Position Type: Full-Time/Part-TimeJob Shift: FlexibleJOB TITLE: Guest Service Agent (Front Desk1-Front Desk 2) NON-EXEMPT REPORTS TO: Front Office Mgr. / GM DEPARTMENT: Rooms Position Summary: The critical function of any hotel is to provide a reliable, comfortable, accurate, trouble-free experience in sleeping accommodations. The GSA must understand how the standards of our hotel, Home2 Suites/TRU by Hilton and Hilton Worldwide dictate the level of pre-planning, warm welcome and personal attention that must be delivered to each of our guests. The GSA must know how to fully utilize the PEP system, HHonors database, Guest Dossier, Group Resumé, Logbook information and pre-shift hand-off to ensure that high levels of guest satisfaction (QUALTRICS) and product quality standards (QA) are met. The GSA will need to respond to any guest issues or requests all the way to the final resolution of the issue, using all avenues of communication. The GSA will build guest loyalty for the hotel and Home2 Suites/TRU by Hilton and Hilton Worldwide brand by demonstrating professional behavior, competent service skills, sincere hospitality, and the Hampton I...