Regional Collections Specialist - Pembroke Pines, FL

Job description

Regional Collection Specialist – Pembroke Pines, FL Position Overview: We’re looking for a proactive and detail-oriented Collection Specialist to join our team in Pembroke Pines. In this role, you’ll take ownership of customer accounts, helping to prevent delinquency while delivering excellent service and building positive customer relationships. You’ll play a key part in maintaining healthy cash flow by resolving past-due balances, identifying issues early, and partnering with both customers and internal teams to ensure accurate and timely payments. What You’ll Do: - Proactively contact customers via phone and email to resolve past-due balances and prevent account delinquency - Investigate and address billing discrepancies, working toward timely and accurate resolutions - Handle inbound inquiries related to billing, payments, and credit requests - Maintain a daily outreach goal of 30–40 calls to ensure consistent follow-up - Send invoices and provide follow-up communication via phone, email, or mail as needed - Work with at-risk accounts to prevent service interruptions and secure payment commitments - Evaluate creditworthiness for new and existing customers - Process payments and...