Specialist II, Education & Knowledge Technical Training

Job description

Specialist II, Education & Knowledge Technical Training POSITION PROFILE: Directly supports the development needs of Direct and Dealer employees through the delivery of all field-based training programs. Works with Services Training and field management to deliver training and knowledge that supports the achievement of Ricoh business objectives and leverages the learning opportunities available through Services Training, including creation of written and video global knowledge. Position responsibilities include training delivery in both classroom and virtual settings. This position provides feedback, measurement and reporting to Services Training management and stakeholders on the execution of the learning plan and learning initiatives. The position requires knowledge of managing both classroom and virtual training environments and training delivery skills based on CTT+ and vCTT+ guidelines. JOB DUTIES AND RESPONSIBILITIES: - Delivers training solutions and specialized learning materials for complex technology products or processes and programs - Proactively enhances knowledge and skill base by attending seminars/workshops in given field. Incorporates new knowledge in the developme...