Student Worker - Help Desk+ Support Consultant

Job description

Job Title: Student Worker - Help Desk+ Support Consultant Job Classification: Business Operations, Student: Department: Information Technology Services: Hiring Manager: Stephanie Sanchez: Contact: stephanie_sanchez@baylor.edu: Work Schedule: Minimum of 10 hours per week between 7:30am and 7pm Monday-Friday and 1p and 7pm Saturday and Sunday. Desired Length of Employment: Fall/Spring Ongoing Pay Rate: $10/hr: Job Description: This student position is responsible for providing support to students, faculty, and staff at HelpDesk+ in Moody Library. This position is responsible for the following: - Receive and release computers for service and resolve computer software/connectivity/printing issues. - Respond to inquiries from faculty, staff, and students regarding computer hardware, software, printer, and wireless network-related issues. - Diagnose and resolve technical problems related to computer systems, software applications, printers, and network connectivity. - Install, configure, and maintain computer software applications. - Provide support for applications, networks, and printers. - Provide training to faculty, staff, and students on using technology resources. - Ensure the sec...