Customer Support Specialist

Job description

FULL-TIME / 100% Remote / Schedule: 11-7 Central Timezone or 12-8 Eastern Timezone We can consider candidates in TX, NC, NH, MA, MN, NY, RI, MI, FL, OH, TN Skedda is a leading global workplace management platform, serving over 7,000 customers including Toyota, Siemens, Mercedes-Benz, MIT, and Harvard University. The company is a key player in shaping the future of the modern workplace experience with interactive floor plans, desk and meeting room booking, visitor management, rich utilization analytics, and integrations with Slack, Microsoft 365, and Google Workspace. Each year, Skedda wins awards from G2, Capterra, GetApp, and SoftwareAdvice. AllBooked by Skedda is our business unit focused on businesses monetizing their venues. Our customers include athletic facilities, studios, creative spaces, event venues, community centers, and coworking spaces. We’re experiencing significant growth in our AllBooked segment, making it an exciting time to join the AllBooked team. Role overview: - Centers around a PhD-level understanding of our product - Being curious about customers’ unique space scheduling scenarios - Collecting and reporting feedback to assist with product development decisio...