Senior Customer Success Manager I

Job description

About iTradeNetwork At iTradeNetwork, we provide advanced supply chain software and insights tailored to the food & beverage industry. Our mission is clear and ambitious: To feed the world. From the start, we’ve been dedicated to tackling the most pressing challenges within food and beverage supply chains, delivering innovative solutions and expert support that make a measurable impact. Our cutting-edge technology helps businesses streamline complex procurement and fulfillment processes, minimize food waste, optimize inventory, manage compliance risk, and scale profitably. We’re proud to serve an elite customer base, including 13 of the top 25 North American grocers, 8 of the top 10 foodservice distributors, and 8 of the top 10 global food and beverage manufacturers. JOB SUMMARY: We are seeking a Senior Customer Success Manager I based in Houston, TX to play a pivotal role in ensuring the success and satisfaction of iTradeNetwork’s enterprise customers. Each Sr. CSM I manages a book of approximately 30 to 40 complex, enterprise-level accounts, partnering with customers to drive adoption, ensure retention, and expand account value through upsell and cross-sell opportunities. This is...