Credit Case Management Disputes Specialist

Job description

Join a team that's All Kinds of Useful At Origin, being useful is more than a tagline - it’s how we approach work every day. As a collective, we’re a team that thrives on finding better ways, working together, and owning our impact. From powering homes to delivering award-winning internet and helping to lead Australia’s energy transition. If you’re driven by purpose and excited to be part of something bigger, we’d love to have you on the journey. - Ownership of Origin's most complex, high-risk and escalated customer accounts - Lead investigations into complex billing and metering disputes - Melbourne based About the Role: As a Credit & Collections Dispute Resolution Specialist, you will take ownership of Origin’s most complex, high-risk and escalated customer accounts across the later stages of the credit lifecycle. This is a critical role where you will operate at the intersection of customer experience, commercial recovery and regulatory compliance. You’ll lead investigations into complex billing and metering disputes, manage sensitive high-value accounts and act as a trusted escalation point for the business. With a strong focus on risk management and fair customer outcomes, you...