IT Priority Support, Senior Associate Analyst

Job description

Job Summary This position is responsible for technology requests from Executives and other senior leaders throughout the company. This role requires a very high level of technical proficiency and requires an individual with executive presence and strong communication skills. This team member must quickly and effectively diagnose and resolve issues related to PCs, mobile devices, videoconferencing, printers, business application software, telecommunications equipment and potentially local networks. This position will also actively support enterprise mobility activities. Duties and Responsibilities: - Acts as first point of escalation for all priority support requests. - Proactively and promptly troubleshoots Executive/VIP support issues. - Works closely with support teams within the organization to own, coordinate, and drive escalations to closure. - Establishes trust and maintains confidentiality in all executive support activities. - Participates in an on-call rotation to provide after hours and weekend support - May require travel to executive team or planned events. - Provides IT guidance and training when needed. - Maintains up-to-date knowledge of latest corporate approved tec...