Help Desk Analyst

Job description

This is a people-first, growth-oriented organization with a strong, collaborative culture. You’d support internal users as part of the IT help desk while growing your career in a team-focused environment! Position Summary: We are seeking an experienced and proactive IT Help Desk Analyst to join our growing internal IT team. In this role, you will play a key part in supporting more than 50 locations across the eastern United States. This is a great opportunity for someone who thrives in a fast-paced, customer-focused environment and enjoys solving technical challenges. While the role is primarily remote, occasional travel to local clinics may be required to support hardware and ensure local network performance. Qualifications: - Respond to incoming support requests through the ticketing system, email, Teams chat, and phone - Troubleshoot hardware, software, and network issues using remote monitoring and support tools - Support practice management systems and related applications - Assist with VoIP and cloud based phone system troubleshooting - Manage onboarding and offboarding, including account setup and device configuration - Support device provisioning and deployment using modern...