Customer Service Key Accounts

Job description

Overall Responsibilities: As the company grows, this role focuses on delivering best in class customer service. The Customer Service Key Accounts Manager reports to the Customer Service Manager and serves as the primary point of contact for key customers across all product lines. This position ensures customer satisfaction, enhances the overall customer experience, and collaborates closely with Sales, Engineering, Finance, and Operations in a fast paced, hands on environment. This role also supports customer service projects focused on process improvements and implementation. RESPONSIBILITIES: - Build and maintain strong, profitable relationships with top-tier customers. - Ensure consistent customer experience across all departments. - Partner with Sales, Engineering, and Operations to manage the customer lifecycle from quoting through delivery and post-delivery support. - Resolve customer complaints quickly and effectively. - Identify and address premier customer needs. - Recognize and escalate potential issues appropriately. - Identify and define opportunities for improvement. - Manage projects, timelines, and support assignment decisions. - Support with the rollout and implement...