Technical Communicator - Power

Job description

Working Hours/Days M-F, 6:30am-3:00pm - weekends and evenings as needed Overview: The primary role of the Technical Communicator is to be the focal point for factory communication relating to product problems, troubleshooting direction, and goodwill requests. The TC is responsible for filtering and disseminating product support information to the department. Basic Duties: - Provide technical assistance to internal and external customers including emissions solutions support. - DSN ticket administration with the required filtering, analysis, troubleshooting, known issue research, and decision making. - Warranty and Goodwill claim administration. - Service letter administration. - Electronic software administration. - Technician assistance with electrical and mechanical troubleshooting, service procedures, parts identification. - Oil and coolant sample review and lead creation. - Part and vendor identification assistance. - Technician procedural document creation for new products and processes. Qualifications: - 8 + years of experience in technical communications within industrial equipment and power generation environments. - Effective communicative ability – both oral and in writte...