Quality and Customer Relations Manager

Job description

Quality: - E nsure quality metrics are achieved and results communicated. - Create and execute improvement plans as required for sustained achievement. - Understands and communicates customer quality expectations to plant associates. - Ensures IATF compliance. - Facilitate the creation and/or implementation of new or changed quality procedures or guidelines. - Ensures all customer complaints are recorded and internal/external corrective actions are completed timely and to the satisfaction of the customer through effective root cause analysis and problem solving. Sales and Customer Interaction: - Ensures customer satisfaction through quality and service performance as well as relationship development. - Ensures relationships developed for key plant customers and end-users. Collaborates with HQ Sales Department for: - Customer communication and relationship development - Business development - Customer forecasts - Assists Operations Manager with business plan and growth requirements through development and execution of sales strategies. - Leads CSR Team to establish strong customer relationships through communication and delivery of quality and service beyond the customer expectation...