Technical Support Engineer

Job description

What We’re About Apiiro is a fast-growing startup at the forefront of the application security field. Our cutting-edge platform is designed to help development teams build secure software quickly, enabling them to move faster while managing risks. As pioneers in the app-sec space, we’re shaping the future of secure software development. If you're looking for an exciting opportunity to make a significant impact and grow with a passionate team, Apiiro is the place to be. What You’re About: We’re looking for a Technical Support Engineer with Tier 3 experience to join our global team. In this role, you’ll work directly with enterprise customers to resolve their most critical technical issues, ensure successful adoption of Apiiro and act as a trusted technical advisor. You’ll be front and center with customers , owning complex cases end-to-end and collaborating closely with R&D and product teams. You’ll engage directly with customers, giving you greater impact, visibility and ownership while helping shape the success of their implementations. - 3+ years in technical or product support , ideally for SaaS, AppSec or DevOps platforms. - Tier 3-level troubleshooting skills across: Source co...