Tunnel Oven GM

Job description

Overview of Position: General Manager Tunnel Oven is responsible for overall daily operations which includes, but are not limited to overseeing all aspects of sales, facilities management, ordering, processing (when necessary) and human resources. Essential functions are “Creating Magic Moments” for our guests while driving sales with a detailed plan to grow the business and managing costs. Making proper production orders to ensure adequate product levels to prevent outages, minimize waste, control food cost, maintain high food quality standards. Principal Duties and Responsibilities: Guest Service - Ensuring all products meet Krispy Kreme quality standards and in turn, guarantee customer satisfaction - Serving as a role model for customer-first behaviors according to company standards - Building a team of customer-focused employees through coaching and performance management - Handling difficult customer situations professionally - Handling any customer complaints/concerns - Responding to customer inquiries on a timely basis - Ensuring all products meet Krispy Kreme quality standards - Conduct store tours - Answer telephone in a timely manner and utilize Krispy Kreme greeting proc...