Staff Software Engineer, Full Stack — Agentic AI (Financial Services)

Job description

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Role Overview: The Innovations team at Genesys builds applications and agents on top of Genesys Cloud and ships them to enterprise customers through App Foundry. Think industry-specific agents built on the platform’s agentic virtual agent capabilities, compliance tools, complementary platform integrations, and products that businesses use to orchestrate customer experiences every day. We operate more like a product studio t...