Seasonal Guest Engagement Guide

Job description

Job DetailsJob Location: Birmingham Zoo - BIRMINGHAM, AL 35223Position Type: SeasonalSUMMARY Under the direction of the Interpretation and Guest Engagement Manager, Guest Engagement Guides will facilitate the “Kiwanis Giraffe Encounter” program throughout the season. In addition, Guest Engagement Guides will offer inspiring, educational interactions and provide excellent guest service to all Zoo guests. ESSENTIAL FUNCTIONS: Facilitate the Giraffe Feeding program and provide an enjoyable experience that includes interpretation and safe interactions between animals and guests. This includes supervision of volunteers, set-up and clean-up of platform, coordinating with animal care and nutrition staff for food and animal needs, communicating with SSA partners related to ticket sales and policies. Responsible for guest engagement and interpretation of seasonal and year-round exhibits through hands-on activities and demonstrations Serve as a credible source of information; answer guest questions and give directions, ensuring that Zoo guests receive assistance and accurate information as needed Ensures that each guest receives outstanding guest service by providing a guest-friendly environ...