Technical Support Engineer

Job description

Our Technical Support Engineers provide information, advice and technical support to a variety of clients, both professional and amateur, about problems with software application. They are highly trained within their specialist areas, and must be able to communicate technical information, clearly and concisely, to a wide range of internal and external clients. Increase your market value by stepping into the future Proactively manage high level, complex client service issues, researching and resolving issues quickly and efficiently Create technical documentation to serve as a knowledge base for handling support issues Ensure inquiries are responded to within established timeframes and support service levels are achieved Collaborate closely with development and service teams as well as key account management. Shape the future of the product by reporting bugs and feature requests Customer-centric attitude with the ability to make sound decisions based on customer needs and product knowledge Qualifications: To be successful in the position you will possess the following skills and experience: Must have: 2 or more years' experience in technical support/Test analyst/QA or in a customer-f...