Customer Account Manager

Job description

Description Markon is seeking a Financial Analyst / Customer Account Manager to support an Intelligence Community customer by managing financial operations, customer accounts, and billing activities in a fee-for-service environment. This role serves as a key liaison between customers, finance teams, and Government stakeholders to support Service Level Agreements (SLAs), billing processes, financial reporting, and customer communications. The position requires strong analytical, organizational, and communication skills, along with the ability to manage multiple priorities in a dynamic mission environment. Responsibilities: - Prepare, review, validate, and distribute billing statements, project plans, and Service Level Agreements (SLAs) to customers - Submit monthly invoices and provide customers with reports detailing spending against SLAs - Support customers by answering questions and assisting with business and financial processes - Coordinate with Other Government Agency customers regarding billing status and funding collection activities - Work closely with Finance teams to prepare and analyze SLAs, billing statements, and financial reports - Develop customer communications, com...