IT service desk engineer

Job description

IT Service Desk Engineer Bristol Area up to £38,000 My client seeks a motivated Service Desk Engineer to join their IT specialist team in the South West. You'll work with a skilled team on technologies like User/Endpoint Management, Cybersecurity, and more. This role empowers you to drive innovation, leading the way in delivering rapid solutions for business and IT transformation. As a Service Desk Engineer, you'll ensure smooth computer operations, address help requests, provide training, and manage escalations. Strong customer-facing skills are essential for success in this dynamic role. Responsibilities : - Provide technical training and guidance to Level 1 Service Desk Technicians - Troubleshoot issues with services including internet connectivity, backups and telephony. - Install antivirus software and ensure virus definitions are up to date. Ensure all patch levels are up to date. - Test fixes to ensure problem has been adequately resolved. - Reinforce SLAs to manage end-user expectations. - Deploy pre-packaged software as needed using automated deployment tools. Skills required: My client not only offers a fantastic salary and pension contributions, but also provides technic...