Operations Application Support Analyst

Job description

FrankCrum is a Top Workplace! Frank Winston Crum Insurance (FWCI) issues Workers' Compensation and General Liability policies by offering flexible coverage and payment options to meet the varied needs of businesses. Over the years, FWCI has grown from a single-state insurance carrier to one that is licensed in 42 states and continues to expand. In addition to regional and product line growth, FWCI has enhanced its value-added services. What has not changed though is the firm's commitment - echoed throughout the family of companies - "always to do the right things for the right reasons!" The Role You'll Play to Create Success We are excited to announce our search for a full-time, on-site,Operations Application Support Analyst! In this role, you will have the opportunity to impact the FrankCrum business everyday by taking an active leading role in supporting the various applications used by Frank Winston Crum Insurance. - Leads the role in triaging production support tickets. - Learns the Applications to the depth required to be able to properly support them. - Collaborates with the business units to ensure that the defect, properly identified and all supporting documentation is deli...